Smart Ring Protection Plan
If your ring develops a covered quality fault during the service period, we’ll replace it, not repair it, giving you extra peace of mind.
Product Fault Replacement
If a covered fault occurs under normal use, you may request replacement support after confirmation, reducing repair delays and helping you get back to using your ring sooner.
Pregnancy Fit Support
If your finger size changes during pregnancy, you may request one free size exchange during the coverage period.
Priority Customer Support
Care+ customers receive priority assistance for after-sales support and product-related questions.
Care+ Terms
The following terms apply to customers who purchase SofiRing Care+. They are kept simple and clear, so you can quickly understand what is covered.
During the Care+ service period, if your SofiRing smart ring develops a covered fault under normal use, you may request replacement support.
- The ring cannot power on properly;
- The ring cannot connect to the app properly;
- The ring cannot charge properly;
- The battery drains abnormally fast;
- Health data cannot sync properly;
- Sensors or core functions do not work properly;
- Other product quality faults confirmed by our customer support team.
Once confirmed as eligible, we will provide free, fast and worry-free return and replacement support. The key benefit of Care+ is: we’ll replace it, not repair it, helping reduce repair delays and getting you back to normal use sooner.
Please note that cosmetic appearance issues are not covered by Care+. SofiRing smart rings are precision devices designed for daily wear. We recommend avoiding long-term friction or impact with hard objects such as keys, metal surfaces, stone surfaces or gym equipment, to help reduce the risk of scratches, wear or finish chipping.
During pregnancy, your body and finger size may change, which may affect how your ring fits.
During the Care+ service period, we can provide one free size exchange to help SofiRing better adapt to your changing body, so your health tracking can continue to support your everyday life.
This service can be used once during each Care+ coverage period.
After purchasing Care+, you will receive priority customer support.
Whether your question is about product use, connection settings, size selection or after-sales support, our Care team will prioritise your request and do our best to help resolve it properly.
- Care+ only applies to the SofiRing smart ring linked to the original purchase and cannot be transferred to another product or order.
- Replacement products are usually the same model, colour and size.
- If the original model, colour or size is temporarily unavailable, we will contact you and offer an equivalent alternative.
- Care+ replacement support applies to product quality faults that occur under normal use.
- Cosmetic appearance issues are not covered by Care+, including scratches, wear, finish chipping, colour changes or other signs of daily use.
- Damage caused by misuse, accidental damage, loss, theft, unauthorised disassembly or improper use is not covered by Care+ replacement support.
- Care+ does not affect your standard warranty rights or any consumer rights you may have under local law.
Extra Protection. Less Waiting.
If a covered quality fault occurs, we replace your ring instead of putting you through a complicated repair process.